Everyone within the practice is aware of the importance of confidentiality.  Training is given to all staff on all aspects of confidentiality with respect to both manual and electronic records.  The practice is registered under the Data Protection Act 1998 and has a legal responsibility to keep confidential all of the information held about you.  If you need further information about the application of the Data Protection Act 1998 within this practice please discuss with the Practice Manager.

The Spine
The Government is introducing an NHS Care Records Service, part of which is the ‘Spine’.  The spine currently stores the following demographic information:-

No other data is currently stored on the spine. 

Freedom of Information Act
The practice provides a publication schedule detailing information made available by the General Practitioners and the staff of Trumpington Street Medical Practice and Trumpington Branch Surgery as required by the Freedom of Information (FOI) Act 2000.  This is available from reception and outlines where information is available from.

CCTV
The practice has closed circuit television in the Reception area and the downstairs waiting area.

Complaints Procedure
We have a practice complaints procedure and if you wished to make a complaint we would attempt to deal with this as quickly and effectively as possible.  For further information please contact the Practice Manager.

Other primary medical services
The Cambridge City Primary Care Trust are responsible for commissioning services for the local population and can be contacted for any further information about local services:   Cambridge City Primary Care Trust, Heron Court, Ida Darwin, Fulbourn, Cambridge  CB1 5EE.  Tel. 01223 885720