PPG: Action Plan

November 2023 to October 2024

Introduction

The TSMP PPG will select 2-4 Objectives from our Constitution as a focus for the Action Plan for each year to October, to be reviewed and refreshed at the AGM held in October and reported on at every meeting.

We have agreed that the Objectives of the PPG include:

1. Be an advisory body for TSMP and champion patients’ views
   • Action Proposed: Core business
     • Lead: All
2. Work to ensure a patient friendly and inclusive service is provided
   • Action Proposed: Work with other key organisations to scope out the opportunities, obstacles and way forward to create a volunteer driver scheme for medical appointments
     • Lead: Carol Holloway
   • Action Proposed: Offer a series of demos/workshops to show patients how to use the online form and the NHS app. These might be at local meetings or run as sessions within the surgeries and the Clay Farm library. Collaborate with Cambridge Online to support this work
     • Lead: Jackie Covill and Kristi Madi
3. Promote engagement with patients and carers through publicity, events and newsletters
   • Action Proposed: Develop a pro-active Communications Plan to create a two-way channel of communication between the PPG and patients.
     • Lead: Sina Beier
   • Action Proposed: A patient survey of those attending the surgery, using a structured questionnaire.
     • Lead: Paul Towey
4. Report any concerns identified in patients’ views and experiences of the TSMP
   • Action Proposed: Find ways to help raise staff morale as a way to help with staff retention and improve patient experience, e.g. occasional social events, cakes and thanks to staff when in the medical centres, create a Christmas card tree with thankyou cards.
     • Lead: Carol Holloway and Kristi Madi
5. Encourage and support health education and health promotion and self-management
   • Action Proposed: No action this year
6. Coordinate the Practice allotment for Gardening for Health
   • Action Proposed: Core business.
     • Lead: Carol Holloway and Sina Beier
7. Review any patient surveys, complaints and other formal channels of reporting and inspection, and contribute to action plans for improvements
   • Action Proposed: The Practice to routinely share its Friends and Family Test data at our quarterly meetings and making public where the PPG can see other surgery performance data or other data about health services in Cambridgeshire.
     • Lead: Paul Towey

The group is not a channel for complaints, for which the formal complaints procedure should be activated.

The Objectives selected for specific Actions in 2023-24 are numbers 2, 3, 4 and 7, with numbers 1 and 6 considered to be ongoing core business.