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Disability Access Policy
< Back to policies & procedures
If you have any additional needs please let our staff know so that we can help you, and also ensure you get the same support in the future.
Access
There is parking and disabled access available at our branch surgery.
Unfortunately there is no disabled access at the main Trumpington Street site. There are disabled parking bays directly opposite the Surgery for blue badge holders.
Disabled Parking – Blue Badge Scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.
For more information and an Application Form visit your local council office.
Loop System
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.
Blind/Partially Sighted
If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
Assistance Dogs and Guide Dogs
We welcome properly trained Assistance Dogs that aid or support an individual with a disability.
The definition of an Assistance Dog is one which has been specifically trained to assist a person with a specific disability, and which has been qualified by one of the organisations registered as a member of Assistance Dogs (UK).
Dogs and other animals that provide emotional support, companionship, or comfort are not permitted inside the practice. Emotional support animals are not legally recognised in the UK as assistance dogs and do not automatically have access to healthcare environments
Assistance Dogs often carry formal identification booklets and are permitted to accompany their owners at all times under UK law. They include:
- Guide dogs for the blind
- Hearing dogs for the deaf
- Seizure alert dogs
- Medical Detection Dogs
Please note patients may be asked to provide evidence of their pet’s formal ID so this can be added to their notes. Failure to do so when requested, or if the accreditation does not meet the above criteria, will result in a dog/ESA being denied access to the Practice.
We have a duty of care to ensure the safety and wellbeing of all our patients and staff. Animals are a widespread cause of allergic reactions, carrying microbes and parasites which can be transmitted to humans, particularly people who are immunosuppressed or have other health conditions. Also, some patients or staff may have a fear of animals.
As part of the high level of training an assistance dog receives there are unlikely to be any incidents giving rise to special concern, and the following aspects of these dogs on the premises are likely to be standard behaviour for these animals: Therefore, we expect
- Dog will remain on a lead in close contact with the owner
- The dog will usually lie quietly with the owner when waiting to see a clinician and is trained to behave well in public places
- Dog is unlikely to foul any area of the practice and will be well-groomed (minimal loose hair)
- The dog will be in good health, physically fit, with vaccinations and care programme up to date
- The dog will wear a special identifying working dog harness and collar tag