How to Make and Cancel an Appointment

image of patients using systmonline

Making an appointment

Starting the 10th of January 2023, we have changed our way of requesting/ booking appointments; we are encouraging our patients to use our new online consulting tool for all medical enquiries.  After an online medical enquiry has been completed, A named Triage GP will triage   and we will offer a face-to-face appointment or a telephone consultation as clinically indicated.  


If this is an urgent request please contact us on our main numbers 01223 845185 or 01223 845185, or ring 999 if life threatening.


Problems booking online appointments?

If there are any problems accessing our online consulting portal, please contact the administration team by telephone on 01223 36161101223 845185


Booking an appointment with the Doctor

If you wish to speak to a doctor or nurse for advice, please Complete an online medical enquiry form.

Each doctor and nurses' appointment is 10 minutes. If you have more than one thing to discuss with the doctor it is important to ask for a longer appointment. We are very sorry when surgeries run late and this is often unavoidable in an emergency. However, if the appropriate appointment is booked delays may be avoided.

appointments room


Evening and weekend appointments now available to see a Nurse, GP or Health Care Assistant

These are provided to all patients in Cambridge, Ely, Royston and surrounding villages at a local hub. These hubs are at Nuffield Medical Centre Cambridge, Comberton Surgery Cambridge, St May’s Surgery Ely and Royston Health Centre Royston.

These are for routine and non-urgent appointments and can be booked by our Reception team, who will tell you the time, date and venue.


Patients are able to be seen within 48 hours for all acute conditions. For all other appointments you are able to pre book up to 8 weeks in advance.


For older patients and patients with complex or long-term conditions

If you are unwell you may be more at risk of quickly becoming more unwell and might be at risk of admission to hospital.

At the early signs of illness please contact the surgery so that a Nurse or Doctor can offer advice to prevent an exacerbation of your symptoms.


Text Messaging

You can now receive text messages from the surgery. To give your consent and check we have the correct mobile telephone number please contact the surgery.

Messages can be sent to confirm appointment details and send a reminder the day before reminders for routine health checks/ blood tests and results etc



Cancel Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order to enable us to offer the slot to another patient. Appointments can also be cancelled by the NHS app, completing an admin enquiry form on our online consulting tool or by contacting us via our landline numbers  01223 36161101223 845185